Product Support Engineer - IEP

Job Title: Product Support Engineer (Rail )

Reports to: Supervisor, Site Team Leader or Team Leader (role dependant)

Job Summary:

To conduct fault finding, routine maintenance and repairs on mtu rail products to the standard specified in the approved manuals in accordance with the requirements of the contract(s) . To embrace digitalisation.

Key Responsibilities:

• Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.

• Actively participate in the ongoing continuous improvement activities for both maintenance and procedures . General new suggestions for improvement.

• To conduct planned maintenance tasks in accordance with the operating instructions.

• Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customers equipment.

• Undertake fault finding and repair when required using appropriate technical information (e.g. Technical drawings and fault finding guides).

• Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.

• Proactive involvement in the Company’s HSQE management processes.

• Maintain cleanliness of the SGB onsite facilities.

• Attend local and factory training courses when necessary to ensure skills remain current.

• To participate in 24/7 shift working including callout when required .

• Work as a mobile engineer if required , van will be provided.

• Any other related activities reasonably required e.g. to cover work in another depot.

• Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.

• Make effective use of IT systems such as Go!Care , C4S, eWeb , Go!Manage , Go, Diasys , Outlook etc

This list is not exhaustive and may change.

Person Profile:

A self-starter who works safely and methodically. Is personable, has good engineering hygiene and looks forward to coming to work. Has good communication skills and a thorough understanding of the Rolls-Royce values .

Personality  / Job Skills – from an engineering background with relevant qualifications, an enthusiastic person, proactive and with good initiative, organising skills and a flexible attitude. Works well with others . Outstanding safety awareness.

Computer Skills - proficient in Microsoft Office, able to work with varied cloud based applications.

Literacy and Numeracy - Must be a competent writer of business letters , emails and engineering reports .