Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Job summary:
In this role You will be responsible for driving the successful adoption of new digital tools, workflows, and AI-enabled services across Rolls-Royce GBS. This role ensures that employees, managers, and service agents can confidently use ServiceNow and related platforms to deliver efficient, consistent, and data-driven service experiences.
Working closely with the Service Experience Manager, ServiceNow Product teams and Knowledge Management, the Digital Adoption & Training Leas designs learning ecosystems that combine in-product enablement, AI-driven guidance, and behavioural change strategies.
The goal: ensure every new capability delivered by the GBS transformation is understood, embraced, and embedded into daily operations.
What You will be doing:
- Develop and execute the global Digital Adoption Strategy for GBS, aligned with the ServiceNow and GenAI transformation roadmap.
- Promote a digital-first mindset, ensuring new tools are fully leveraged across all service lines.
- Design modular learning programs and partner with the Knowledge Manager to ensure learning materials and process documentation are consistent, AI-ready, and easily discoverable.
- Introduce adaptive learning methods, combining e-learning, virtual classrooms, and AI for guided assistance. Maintain a digital learning library integrated with ServiceNow and enterprise LMS systems.
- Implement digital adoption platforms or in-product walkthroughs that guide users through key workflows in real time.
- Integrate Now Assist or AI chatbots to deliver contextual, role-based help and proactive training tips.
- Use telemetry and analytics to identify friction points, training gaps, and areas for improvement.
- Collaborate with Transformation, Change and Communications teams to design campaigns that build awareness and excitement for new capabilities.
- Use data insights from ServiceNow, LMS, and DAP analytics to refine learning content and prioritize support.
Position qualifications:
- 5+ years of experience in Learning & Development, Digital Adoption, or Change Enablement in a large enterprise or GBS environment.
- Proven success leading digital adoption or system rollout programs (ServiceNow, Workday, SAP, or similar).
- Demonstrated experience using analytics to measure adoption, user engagement, and skill progression.
- Experience implementing DAP or in-product guidance tools integrated with enterprise platforms.
- Strong understanding of Service Management or Shared Services operations.
- Background in developing hybrid learning ecosystems combining self-service, instructor-led, and AI-assisted training.
- Strong capability in defining and executing enterprise learning and adoption programs.
- Skilled in developing engaging learning content, microlearning, and user enablement materials.
- Experienced in managing behavioural and cultural change within complex organizations.
- Familiar with ServiceNow, digital adoption platforms (e.g., WalkMe), and LMS tools.
- Strong stakeholder management across multiple functions.
- Understanding of GenAI tools and their role in augmenting learning and user support.
What do we offer:
- Private healthcare and group life insurance
- Annual bonus
- myBenefit platform/subsidy for Multisport cards
- Internet and electricity allowance for remote work
- Increased funding for the Employee Capital Plans (PPK) program; Rolls-Royce Sp. z o.o. contributes 3% to this program
- Additional vacation days based on length of service with the employer
- Hybrid work model (2 days in the office / 3 days from home)
- Flexible start time between 7:00 AM and 9:00 AM
- Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20)
